Service IT Direct

Service IT Direct is a third party maintenance company that provides TPM hardware and software support. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Alongside the main category they mention Hardware and Information Services. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Service IT Direct is based in Carrollton, Texas and founded in 1989. Their site is serviceitdirect.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

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