Serenity

Serenity is a HIPAA-compliant digital platform for the senior care continuum. The job it does: replacing internal email with channels and direct messages.

It makes the most sense for every team. Related areas on their profile: Elder Care, Elderly, Health Care and Messaging. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Serenity is based in Denver, Colorado. Their site is serenityconnect.com.

Before you commit, look at search, retention policies, and external guest access. Get the renewal terms in writing before the first invoice.

If you have worked with Serenity, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.