ScoreData Corporation

Here is ScoreData Corporation in plain terms. Help businesses deliver personalized customer experiences by combining diverse data sets with ScoreData's patented dynamic machine learning. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Related areas on their profile: Analytics, Big Data, Customer Service, Machine Learning and Natural Language Processing. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

ScoreData Corporation is based in Palo Alto, California and around since 2014. You can read more at scoredata.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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