SaviLinx

SaviLinx delivers personalized contact center services at scale for government and commercial businesses. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Alongside the main category they mention Contact Management, Customer Service, Information Services, Small and Medium Businesses and Technical Support. As a mid-sized company team themselves (201 to 500 people), they tend to serve customers of a similar scale best.

SaviLinx is based in Brunswick, Maine and around since 2013. More on savilinx.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with SaviLinx, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.