Samanage

Samanage is a service management solution company, enabling organizations to deliver a smarter service experience to their employees. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Alongside the main category they mention Customer Service and IT Management. As a mid-sized company team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

Samanage is based in Cary, North Carolina and founded in 2007. More on samanage.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

If you have worked with Samanage, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.