Sage Outsource Solutions

Sage Outsource Solutions is a boutique contact center that Specializes in SaaS support services. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Related areas on their profile: Customer Service, Sales and Technical Support. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Sage Outsource Solutions is based in Pompano Beach, Florida and around since 2007. More on sageoutsource.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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