RTI Software
RTI is the developer of customer relationship management systems
Overview
Here is RTI Software in plain terms. RTI is the developer of customer relationship management systems. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.
Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Customer Service.
RTI Software is based in Lisle, Illinois. More on rti-software.com.
Before you commit, look at channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.
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