Road America

Road America is an IT firm that specialized in providing roadside assistance services along with value-added services. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Related areas on their profile: Customer Service, Information Services, Professional Services and Service Industry. As a large company team themselves (501 to 1,000 people), they tend to serve customers of a similar scale best. At that size expect formal onboarding, documentation and a longer sales cycle.

Road America is based in Miami, Florida and founded in 1978. Their site is road-america.com.

Before you commit, look at response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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