RightNow Technologies

RightNow Technologies is a software company developing customer relationship management (CRM) software for enterprises. The job it does: keeping every contact, deal and follow-up in one place so nothing slips.

It makes the most sense for sales teams and founders who are tired of spreadsheets. Alongside the main category they mention CRM, Customer Service and Marketing. As a large product team themselves (1,001 to 5,000 people), they tend to serve customers of a similar scale best. At that size expect formal onboarding, documentation and a longer sales cycle.

RightNow Technologies is based in Bozeman, Montana and around since 1997. More on rightnow.com.

Things worth asking about: pipeline stages, email sync, mobile app, and what reporting costs extra. A short pilot with your real data tells you more than any demo.

If you have worked with RightNow Technologies, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.