RHUB Communications

Provider of web conferencing appliance. That is the short version of RHUB Communications. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. They also list Collaboration, Customer Service, Meeting Software, Public Relations and Semantic Web, so expect those to show up in the feature set. As a mid-sized product team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

RHUB Communications is based in San Jose, California and founded in 2005. More on rhubcom.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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