Revelation

Revelation is a developer of web applications for conducting qualitative market research. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. They also list Analytics, Customer Service and Market Research, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Revelation is based in Portland, Oregon. You can read more at revelationglobal.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

The facts above come from public company records. The score will come from people like you. Used Revelation? Rate it.