Retention360

Retention360 is a customer feedback platform providing customer retention solutions to the restaurant and bar industries. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Related areas on their profile: Telecommunications. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Retention360 is based in Detroit, Michigan. You can read more at retention360.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

If you have worked with Retention360, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.