ResponseQue

ResponseQue is an automated online customer support solution app designed with an efficient software system that delivers accurate results. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Consulting, Consumer Software and Customer Service. They are a very small team, 1 to 10 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

ResponseQue is based in Mesa, Arizona. More on responseque.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

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