Resource Dynamics

Resource Dynamics delivers customer service support, business software and web-based technology. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Alongside the main category they mention Customer Service and Technical Support. As a very small company team themselves (1 to 10 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Resource Dynamics is based in St. Petersburg, Florida and founded in 1994. More on resource-dynamics.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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