RepuChecks.com
customer Satisfaction Survey Software
Overview
RepuChecks.com is a help desk product. Customer Satisfaction Survey Software. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.
It makes the most sense for support teams from two people to hundreds. They also list Customer Service, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.
RepuChecks.com is based in Orlando, Florida. You can read more at repuchecks.com.
Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.
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