RepRevive

RepRevive is an online reputation management software that is designed to protect your brand by gathering feedback by engaging customers. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. They also list Customer Service and Reputation, so expect those to show up in the feature set. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

RepRevive is based in Charlotte, North Carolina and founded in 2015. You can read more at reprevive.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

The facts above come from public company records. The score will come from people like you. Used RepRevive? Rate it.