RemoteCOM

RemoteCOM is the premier computer, smartphone & tablet monitoring service for pretrial, probation and parole clients. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list Technical Support, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

RemoteCOM is based in Round Rock, Texas. More on remote-com.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with RemoteCOM, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.