Recursive Labs

Recursive Labs is an internet company that offers co-browsing, screen-sharing, video chat, and mobile video streaming software solutions. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Big Data, Collaboration, Customer Service, Mobile Apps and Sales. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Recursive Labs is based in St Louis, Missouri and around since 2011. Their site is recursivelabs.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

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