ReadyDesk

ReadyDesk offers web-based help desk software with features like ticket management and customer service tools. The job it does: building software for you when nothing off the shelf fits.

The natural audience is companies with a specific process to automate. Related areas on their profile: Billing and Ticketing. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

ReadyDesk is based in Atlanta, Georgia. Their site is readydesk.com.

Before you commit, look at portfolio relevance, who owns the code, and how they handle changes. Ask for a trial on your own data, not a canned demo.

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