RDesk

Rdesk provides software for managing customer relationships, field service operations, and internal business workflows. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list Business Intelligence and Cloud Infrastructure, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

RDesk is based in New Suffolk, New York. More on rdesk.co.in.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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