Ravenna

Ravenna is a Slack and AI native ITSM. Spend less time on support tickets with Ravenna's AI automated knowledge base. In practice that means handling IT tickets, assets and changes in an organized way.

It makes the most sense for IT departments. Related areas on their profile: Artificial Intelligence (AI), IT Infrastructure, IT Management and Machine Learning. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Ravenna is based in Seattle, Washington and around since 2024. More on ravenna.ai.

Our checklist for this category: self-service portal, asset tracking, and automation. A short pilot with your real data tells you more than any demo.

If you have worked with Ravenna, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.