Qurater

Qurater is a help desk product. Our approach to customer care is about a great experience where complaints, queries and feedback are discovered as they manifest on the web. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Analytics and Customer Service. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Qurater is based in San Jose, California and founded in 2012. More on qurater.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

If you have worked with Qurater, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.