QuestHost

QuestHost offers dedicated servers, game server hosting, and web hosting with automated deployment and 24/7 support. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Customer Service and Web Hosting. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

QuestHost is based in Lansing, Michigan. You can read more at questhost.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

The facts above come from public company records. The score will come from people like you. Used QuestHost? Rate it.