Quality Unit

Quality Unit creates B2B cloud applications. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Customer Service. They are a mid-sized team, 51 to 200 people, which usually shapes who they work with.

Quality Unit is based in Valley Cottage, New York and founded in 2004. You can read more at qualityunit.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

If you have worked with Quality Unit, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.