pulseM

pulseM is an online platform that offers services for managing customer service interactions, management software and online reviews. In practice that means building software for you when nothing off the shelf fits.

The natural audience is companies with a specific process to automate. They also list Customer Service, so expect those to show up in the feature set. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

pulseM is based in Dallas, Texas. Their site is pulsem.me.

Things worth asking about: portfolio relevance, who owns the code, and how they handle changes. Ask for a trial on your own data, not a canned demo.

If you have worked with pulseM, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.