Protect Connect

Protect Connect is a software company that offers telecommunications and IT infrastructure solutions. The job it does: handling IT tickets, assets and changes in an organized way.

Who is it for? Mostly IT departments. They also list IT Infrastructure and Telecommunications, so expect those to show up in the feature set. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Protect Connect is based in Rochester Hills, Michigan. You can read more at protectconn.com.

Things worth asking about: self-service portal, asset tracking, and automation. Ask for a trial on your own data, not a canned demo.

The facts above come from public company records. The score will come from people like you. Used Protect Connect? Rate it.