Proofio

Proofio works in help desk, which is about turning support emails and chats into tickets with owners, priorities and SLAs. They have not published a longer description, so we lean on what their category usually involves.

Who is it for? Mostly support teams from two people to hundreds. They also list Analytics, Artificial Intelligence (AI), Business Intelligence and Customer Service, so expect those to show up in the feature set.

Proofio is based in Delaware, Ohio. Their site is proofio.app.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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