Preflight Community

Preflight Community software-based platform that focuses on customer onboarding, implementation, and professional services. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Related areas on their profile: Developer Platform. They are a large team, 501 to 1,000 people, which usually shapes who they work with. Bigger vendor, more process. Budget time for procurement.

Preflight Community is based in Walnut, California. Their site is preflight.cx.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

If you have worked with Preflight Community, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.