Praiseworthy

Praiseworthy is a help desk product. Individual Feedback Management. Working with 1300+ locations to help them improve employee training one interaction at a time. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Customer Service and Retail. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Praiseworthy is based in San Francisco, California and founded in 2013. More on praiseworthy.co.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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