Posh AI

Posh AI is a help desk product. Posh develops a conversational AI platform for the banking industry. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Alongside the main category they mention Artificial Intelligence (AI), Banking, Customer Service, FinTech and Generative AI. As a mid-sized product team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

Posh AI is based in Boston, Massachusetts and founded in 2018. Their site is posh.ai.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

If you have worked with Posh AI, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.