POSfish

POSfish develops open-source customer support video chat software. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. They also list Customer Service, E-Commerce, Open Source, Point of Sale and Video Chat, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

POSfish is based in San Francisco, California. You can read more at posfish.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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