Pointman

Pointman is a SaaS field service management and coaching platform for home service businesses. The job it does: building software for you when nothing off the shelf fits.

It makes the most sense for companies with a specific process to automate. They also list CRM and Home Services, so expect those to show up in the feature set. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Pointman is based in Buffalo, New York and around since 2017. Their site is pointman.com.

Before you commit, look at portfolio relevance, who owns the code, and how they handle changes. Get the renewal terms in writing before the first invoice.

If you have worked with Pointman, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.