PlumSlice Labs

PlumSlice Labs makes workflow and collaboration easy at all stages of product management. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. They also list Customer Service and Product Management, so expect those to show up in the feature set. As a mid-sized product team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

PlumSlice Labs is based in San Francisco, California. You can read more at plumslice.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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