Plentive

Plentive is an automatically track, calculate, and manage your bonus plan or employee compensation program. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Related areas on their profile: Customer Service, Desktop Apps and Test and Measurement. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Plentive is based in Richfield, Utah. You can read more at plentive.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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