piHappiness

piHappiness is a technological customer feedback management platform designing customer feedback software available on iPad and tablets. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Alongside the main category they mention Customer Service and Information Services. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

piHappiness is based in Plano, Texas. Their site is pihappiness.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

If you have worked with piHappiness, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.