Perceive

Consumer behavior analytics for the non-digital/physical world leveraging 3D cameras and AI. That is the short version of Perceive. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Artificial Intelligence (AI), Customer Service, Machine Learning and Retail. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Perceive is based in Fishers, Indiana. You can read more at perceiveinc.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

The facts above come from public company records. The score will come from people like you. Used Perceive? Rate it.