Pearl River Technologies

Pearl River Technologies is an IT company that offers technical assistance, customer service, administrative support and HR solutions. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Related areas on their profile: Customer Service and Technical Support. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Pearl River Technologies is based in Melbourne, Florida. Their site is pearlrivertech.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

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