Patriot Technology Solutions

Patriot Technology Solutions is a leading provider of technology solutions for the property and casualty insurance industry. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. They also list Customer Service, Insurance and InsurTech, so expect those to show up in the feature set. They are a large team, 501 to 1,000 people, which usually shapes who they work with. At that size expect formal onboarding, documentation and a longer sales cycle.

Patriot Technology Solutions is based in Fort Lauderdale, Florida and founded in 2013. You can read more at ptsglobal.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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