PARNASA
PARNASA supplying mission critical information technology products
Overview
PARNASA supplying mission critical information technology products. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.
The natural audience is support teams from two people to hundreds. Related areas on their profile: Customer Service and Security. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.
PARNASA is based in Los Angeles, California. You can read more at parnasa.com.
Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.
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Key features
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