PagerDuty

PagerDuty is an operations performance platform that helps monitor IT infrastructure, detect issues, and resolve incidents. In practice that means handling IT tickets, assets and changes in an organized way.

Who is it for? Mostly IT departments. Related areas on their profile: Analytics, Cloud Computing and IT Management. As a large product team themselves (1,001 to 5,000 people), they tend to serve customers of a similar scale best. At that size expect formal onboarding, documentation and a longer sales cycle.

PagerDuty is based in San Francisco, California and founded in 2009. Their site is pagerduty.com.

Things worth asking about: self-service portal, asset tracking, and automation. A short pilot with your real data tells you more than any demo.

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