Pacific MindWorks

Pacific MindWorks is a provider of unparalleled IVI services for partners around the world. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Alongside the main category they mention CRM. As a very small company team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Pacific MindWorks is based in San Diego, California and founded in 2001. More on pacificmindworks.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

Every review on Revaw shows how it was verified, so if you know Pacific MindWorks well, your review carries weight here.