Ouellette & Associates

Ouellette & Associates is a it services and consulting company. The "O&A Philosophy" and approach to IT transformation are as unique as the services we provide. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list CRM, so expect those to show up in the feature set. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Ouellette & Associates is based in Bedford, New Hampshire and founded in 1984. More on ouellette-online.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with Ouellette & Associates, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.