Optimize CEC

Optimize CEC works in help desk, which is about turning support emails and chats into tickets with owners, priorities and SLAs. They have not published a longer description, so we lean on what their category usually involves.

The natural audience is support teams from two people to hundreds. Related areas on their profile: Artificial Intelligence (AI), Call Center, Customer Service and Outsourcing.

Optimize CEC is based in Wexford, South Carolina. You can read more at optimizecec.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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