Opos

Opos delivers restaurant and retail POS systems, hardware, configuration, integrations, training, and ongoing support. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. They also list Business Intelligence, Consulting, Customer Service, E-Commerce Platforms and Hardware, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Opos is based in Beaverton, Oregon. More on oregonpos.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

Every review on Revaw shows how it was verified, so if you know Opos well, your review carries weight here.