Operative Intelligence

Operative Intelligence is a software company that provides transformation of raw conservation data into actionable insights. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Artificial Intelligence (AI) and Customer Service. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Operative Intelligence is based in Los Angeles, California. You can read more at operativeintelligence.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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