OpenTent

OpenTent is a mission-driven firm that implements Salesforce, coaches Salesforce teams, and designs organizational processes. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Alongside the main category they mention Consulting and Information Services. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

OpenTent is based in Denver, Colorado. Their site is opentent.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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