OpenTech Alliance, Inc.

OpenTech Alliance, Inc. is a help desk product. Automation solutions for the self storage industry. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Related areas on their profile: Cloud Computing, Customer Service and Online Auctions. As a mid-sized product team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

OpenTech Alliance, Inc. is based in Phoenix, Arizona and around since 2003. Their site is opentechalliance.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

If you have worked with OpenTech Alliance, Inc., tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.