OpenSupport

OpenSupport provides technical support services for data centers and IT infrastructure. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list Database and Open Source, so expect those to show up in the feature set. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

OpenSupport is based in Alameda, California and around since 2007. Their site is opensupport.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

Nobody has reviewed OpenSupport on Revaw yet. If you use it, your rating goes first, and it takes about twenty seconds.