Onward
Help Desk by Onward
Overview
Onward works in help desk, which is about turning support emails and chats into tickets with owners, priorities and SLAs. They have not published a longer description, so we lean on what their category usually involves.
Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Artificial Intelligence (AI) and Customer Service.
Onward is based in San Francisco, California. More on onward.ai.
Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.
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