Oncall IT

Oncall IT provides IT support, helpdesk and networking services for small and medium businesses. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. They also list Consulting, Data Center, Small and Medium Businesses and Technical Support, so expect those to show up in the feature set. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Oncall IT is based in Irvine, California and founded in 2001. Their site is oncallit.com.

Before you commit, look at response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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